I'm Jesal Sharma —
Product Manager with5+ years of experiencein B2B SaaS &Enterprise platforms.
From discovery to launch, I bridge the gap between business goals and user needs — leading teams to ship products that solve real problems and drive business outcomes.
Tools I use on a daily basis
Slack
Jira
Miro
Monday.com
Confluence
Notion
Atlassian
Figma
Framer
Power BI
SalesforceSlackJiraMiroMonday.comConfluenceNotionAtlassianFigmaFramerPower BISalesforceSkills & Experience Areas
A blend of strategic thinking, technical knowledge and a user-centric approach that drives product success.
Product Management
Leading 0→1 product development through the full lifecycle — from user research and roadmap prioritization to launch and adoption. Expert in Agile methodologies, stakeholder alignment, and delivering data-driven solutions that drive measurable business outcomes.
Feature PrioritizationCustomer DiscoveryProduct StrategyAgile DeliveryRoadmappingPRD & User Stories
1500+
Users Onboarded
40%
Workflow Efficiency Improved
60%
Faster Reporting
0→1
Products Shipped
Projects & Case Studies
Selected work, from concept to execution
Experience
Where I've made an impact
CloudMasters Computing
Product Manager
- Led 0-to-1 development of a CRM platform for Community Living organizations, owning product vision, discovery, roadmap, and backlog; grew it from 1 client to 10+ paying organizations and 1,500+ end users.
- Wrote PRDs, user stories, and acceptance criteria for every release, running Agile sprint planning and backlog refinement with a team of 5+ engineers.
- Cut manual data entry by ~40% and reporting time by 60% by launching Intelligent Document Processing, automated analytics dashboards and AI-powered integrations.
- Ran 50+ discovery interviews with care staff and administrators across all client organizations, identifying untracked support-plan goals as the shared top pain and prioritizing goal tracking with daily progress logging on the roadmap.
- Defined product KPIs and adoption metrics with leadership to measure product success monthly, derive insights to inform product strategy and planning, and align roadmap priorities with business goals.
Citrix Systems
Customer Success Lead
- Drove product adoption and technical success for 350+ enterprise clients across Endpoint Management (XenMobile) and Content Collaboration (ShareFile) platforms.
- Identified recurring XenMobile upgrade failures across NA and EMEA enterprise accounts and converted the patterns into engineering tickets, cutting upgrade-related support volume by 20%.
- Root-caused a ShareFile Outlook plugin failure affecting users with multiple email profiles and drove the fix through engineering, restoring functionality for 5K+ enterprise accounts.
- Maintained 85% quarterly CSAT by delivering tailored technical solutions, driving proactive stakeholder communication, and turning field escalations into actionable engineering tickets.
- Collaborated with Engineering teams to convert recurring enterprise customer feedback into product requirements and feature recommendations adopted into product release planning cycles.
Contact
Let's build something great together.
Have a product challenge, a role, or an idea worth exploring? Drop me a note and I'll get back to you soon.